Maggie’s Music Studio Policy 

By accepting our tuition services, you agree to the following terms and conditions. 

If you disagree with any part of these terms and conditions, you must not use the service. Thanks for your help and understanding.

• Lesson fees are dependent on level, day/evening time and length of lesson.

• All lessons are currently taught either in person or online using the best online programs available, including Forte, Zoom, FaceTime, WhatsApp or Skype - whatever works best for the lessons.

• Students are offered a reserved lesson space on a specific day and time which will remain their personal lesson time all year through, until such time as 4 week's notice is given to stop lessons.  Lessons are available based on local school dates/timetables (with additional lessons occasionally available in the school holidays or unavailable when the studio is closed for holidays).

• Lessons are prepaid before the start of each month's block of lessons by Bank Transfer.  Access to view your scheduled lessons and resources is given once you are registered. Alternatively blocks of lessons can be purchased for ongoing tuition or special activities such as summer camps.

• To cancel a lesson (planned holiday, etc), a minimum of 24 hours advanced notice is required by text/telephone/online cancellation in My Music Staff (MMS) to enjoy a makeup lesson – no makeup lesson will be offered for a canceled lesson within 24 hours of the booked space out of respect for personal time.

• If a lesson has been cancelled with more than 24 hours’ notice, a makeup lesson will be offered in a space vacated by another student,  by offering a group lesson or a makeup subject to availability by arrangement.

• It is important that students attend regularly to ensure satisfactory progress – missed lessons should be kept to a minimum.

• It is important that respect is given for personal time; communication channels should always be open in the event that lessons need to be cancelled (usually by text message).  If a lesson cannot be provided by the teacher in the reserved day/time space, a full refund for the lesson paid will be offered or credit forwarded to the next month/block of fees.

• Lessons will be put on hold if more than 2 lessons have been missed without notice to the studios to ensure that payment is not lost for subsequent paid lessons.

Other helpful information:
Information on your scheduled lessons will be easily viewable online in MMS.  Your personal login and password details will be sent by separate email for you to be able to access the student portal.  

Practice: 
Please remember to always practice regularly, especially when there are several weeks between the end of one school term and the beginning of the next, i.e. in the summer holidays.

Tuition:
Tuition fees for lessons are calculated based on the current rate per half hour (all books and materials needed for lessons are included when payment is made in advance).

Payment for tuition is due in advance by bank transfer / standing order.  
Payment for lessons is due before the month of lessons, on 28th day of the month prior. Payment for a block of lessons is due before the 1st lesson in the block

Further information: 
If you have any queries, please don't hesitate to send an email directly to Maggie so we can meet your needs. Email to:  maggiejcgeorge at gmail.com.  Thank you.


FAQ:  Here are a few details that we would also like you to know about (the small print...):

Studio Tuition Dates:
Maggie's Music Studio offers school term-time tuition based on local UK schools' published calendar of dates. Once you have been given access, please check the schedule online to ensure that lessons are correct as discussed. Maggie's personal holidays will also be shown in the schedule.

A core number of weeks of tuition are scheduled annually for lessons (from April 6th to April 5th the following year) unless cancelled or changed as discussed. A few weeks in the school holidays are also available for additional lessons if you would like to schedule some 'ad hoc' dates. Payment for these additional lessons will be payable in advance, i.e. for exam prep or holiday lessons – there is no expiry date for these additional lessons and they can be used in any available timeslot or transferred to another student.

Maggie's Studio holiday weeks are usually planned in the school holidays but occasionally a few Studio holiday weeks may be in term-time. You will be given a printable calendar of dates each year so you can plan successfully.

‘Lesson makeup/swaps (i.e. making up the time when a lesson has been missed)’.  
We offer a ‘lesson swap’ with another student’s day/time if you plan to be absent from your personal regular lesson time-slot. However please always keep absences to a minimum, as there is no guarantee that a ‘lesson swap‘ space will be available that works for you.

Please always give as much notice as possible of a future cancelled date (i.e. preferably 7+ days in advance to ensure a suitable swap is available for you) but please note that a minimum of 24 hours is needed to enjoy a makeup.

You can cancel attendance for a future date and register for a makeup/swap yourself, directly from within your online account.

IMPORTANT NOTE: If any lesson or group session is cancelled within 24 hours of the lesson time/day, the lesson/group will be lost as such short notice gives insufficient time for another student to swap into your cancelled space. Thank you for your help and understanding to keep momentum for your musical journey.

Group lessons:
Cancelled group lessons will not be made up but a video of the group lesson will be available for you to download and watch later. However, it may be possible for you to join in online if you are well enough to participate.

If you wish to stop lessons completely, four weeks' notice would be appreciated so we can release your time-slot to another student and calculate any refund that may be due to you. Thank you.


VERY IMPORTANT - PLEASE NOTE:  
Regular lesson attendance will ensure great progress - practice time between lessons is very important in order to move forward and ensure success!

And finally:

Thank you for choosing Maggie’s Music Studios for your music lessons. We look forward to continuing to help you with your own personal musical journey.

If you have any queries please do not hesitate to contact Maggie's Music Studio using the Contact Form Link on this site or by calling the telephone number shown below.

Maggie George, L.R.A.M.
Frimley Green, Surrey  
Text / Tel:  +44 7860 874260

Music is life!
That's why our hearts have beats...

If you would like to learn music with us but are not sure what to expect, why not contact Maggie now to chat about where you want to go for your musical journey. 

You have nothing to lose (after all, this is a free consultation!)

Contact Maggie today
 - call/text:  +44 7860 874260